How to Use the Least Sexy Customer Service Channel to Get Your Cash Registers Ringing
Opinions expressed by Entrepreneur contributors are their own. Talking on the telephone with customers is a pretty unflashy form of customer service interaction. And as a customer service consultant, trainer, and eLearning training designer, I can sense how its importance is getting overlooked more and more. Too bad: The telephone’s ability to provide human-on-human interaction […]









