these-2-crucial-customer-service-moments-give-you-80%-of-your-value-—-here’s-how-to-capitalize-on-them

These 2 Crucial Customer Service Moments Give You 80% Of Your Value — Here’s How to Capitalize on Them

Opinions expressed by Entrepreneur contributors are their own. Everything is not equal in the customer journey; customers don’t remember their time with you in an even-handed, equitable way. Rather, there are moments in their customer journey that are disproportionately likely to define how they remember the customer service you’ve provided them. How you treat customers…

4-keys-to-successful-and-lasting-entrepreneurship

4 Keys to Successful and Lasting Entrepreneurship

Opinions expressed by Entrepreneur contributors are their own. Congratulations if you’re an entrepreneur blazing a trail of success and are more than three years into a startup. You’ve done a lot right, not least in your leadership and growth strategies. You have set a vision and managed both staff and processes with capability. You’ve also…

the-15-best-ai-tools-for-productivity

The 15 Best AI Tools for Productivity

It’s no secret that artificial intelligence (AI) is revolutionizing our lives and work. Automation, content generation, and insights provided by AI tools are already used to improve productivity. An analysis of Stanford and MIT researchers found that using AI tools like chatbots helps boost worker productivity by 14% at one tech company. In other words,…