This Is the Biggest Customer Service Mistake You’re Making — And How To Fix It Fast
Opinions expressed by Entrepreneur contributors are their own. If you want to move from middle-of-the-road, ho-hum customer service to the kind of exceptional customer service exemplified by great customer service-oriented brands like Ritz-Carlton, you’re only going to get there if you get serious about employee empowerment. There’s simply no way around this. Once you’ve assembled…