Unhappy Customers and Employees Can Wreak Havoc on Your Business. Here’s How to Make Both Happy.
Opinions expressed by Entrepreneur contributors are their own. Too often, organizations take different approaches to solving employee and customer dissatisfaction. What if these two problems are actually interwoven? Dissatisfaction is a more interconnected experience than businesses realize, and it often is not being solved holistically or fully. In truth, customer satisfaction has plummeted in the…