3 Things to Consider When Automating Your Workflows

Opinions expressed by Entrepreneur contributors are their own. Just a few years ago, automation was looked upon as something mystical. Would it make half the workforce redundant, lead to mass unemployment and universal basic income? People wrote books about robot takeovers, and the media wrote articles with titles like “Will AI Replace [insert job function]?”…

How to Use AI to Increase Business and Make Customers Happy

Opinions expressed by Entrepreneur contributors are their own. As the co-founder of NLX, a conversational Artificial Intelligence company, I have a people-focused/solution-oriented approach. There’s a tendency to glorify AI and make it sound like it’s going to take over the world.  NLX was born in 2018 with the mission of helping companies transform customer contact…

Jack Ma on Why Alibaba Isn’t the Chinese Amazon

Though they are both global eCommerce companies that were founded in the 1990s and have names that begin with the letter A, Chinese billionaire Jack Ma Yun wants you to know that’s all Alibaba and Amazon have in common. Drew Angerer | Getty ImagesDrew Angerer | Getty Images Jack Ma, Chairman of Alibaba Group. Drew…

Here’s What Your Diversity Training Might Be Missing

Opinions expressed by Entrepreneur contributors are their own. With voluntary employee turnover costing U.S. companies $1 trillion a year, diversity and inclusion is an area that businesses can’t afford to overlook. Furthermore, numerous studies have now shown how the lack of a diverse and inclusive culture has led to high turnover, less innovation and organizational…