the-5-secrets-of-a-validating-apology

The 5 Secrets of a Validating Apology

Opinions expressed by Entrepreneur contributors are their own. When people of different backgrounds work together, it is inevitable for people to feel triggered or targeted, even when that was not the intent. When someone is negatively impacted, an apology may seem like the best action. Apologies are not easy because of the stigma that admitting…

a-woman’s-awful-experience-getting-refunded-for-a-$19-candle-on-etsy-went-viral-after-the-store-kept-insulting-her

A Woman’s Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her

Elisabeth Manente shared her customer service experience with an Etsy store onTikTok. @elisabethmanente/TikTok Elisabeth Manente shared her customer service experience with an Etsy store on TikTok. She was met with contempt from the store’s owner when she requested a refund. The owner of the store, Cleaver and Blade, accused her of being drunk or high…